City66 Privacy Policy – Player Personal Data Protection

1. Introduction

City66 ("we", "Platform") values the privacy of every player who uses our services at city66.pro. This Privacy Policy describes our practices regarding the collection, use, disclosure, and protection of your personal data when you use the websites, mobile apps, and services provided by City66.

We operate in compliance with the requirements of Personal Data Protection Act 2010 (PDPA) Malaysia and international best standards in privacy management. Our goal is to ensure you always know what happens with your data, and that it is handled with full integrity at all times.

This policy applies to all registered players, website visitors, and any individual who interacts with the City66 platform through any channel.

2. Information We Collect

City66 collects various types of information for platform operation, security, and service improvement. The categories of data we collect are as follows:

2.1 Information You Provide Directly

• Full name as shown on your identity card or passport.
• Email address and mobile phone number.
• Date of birth and ID card/passport number (for KYC verification).
• Current residential address.
• Bank account or digital wallet details used for deposits and withdrawals.
• Account password (stored in encrypted form, unreadable by our staff).

2.2 Automatically Collected Information

• IP address and IP-based geographic location.
• Device type, operating system, and browser version used.
• Login session data including access time and session duration.
• Gaming activity records – games played, wagers, and results.
• Financial transaction data – deposits, withdrawals, and bonus history.
• Cookie data and similar tracking technologies (see Section 6).

2.3 Information from Third Parties

In certain cases, we may receive information about you from trusted service providers, including payment providers and identity verification agencies, solely for verification and fraud prevention purposes.

Data Category	Example	Purpose of Collection
Identity	Name, IC, date of birth	KYC verification, legal compliance
Contact	Email, phone number	Account communications, customer support
Financial	Bank account, transaction history	Payment processing, fraud detection
Technical	IP, device, browser	Security, platform improvement
Games	Betting records, wins	Audit, compliance, support

3. How We Use Your Data

City66 uses your personal data for the following legally valid purposes:

• Account management: Register and verify your identity, process logins, and manage your player profile.
• Transaction processing: Processes deposits, withdrawals, and bonus payments securely and accurately.
• KYC Verification: Fulfils legal requirements related to age verification and player identity.
• Fraud prevention: Detects and prevents fraudulent activity, money laundering, and unauthorised use of the platform.
• Customer support: Addresses enquiries, resolves issues, and enhances the user experience.
• Platform communications: Sends important notifications related to your account, transactions, and policy changes.
• Marketing (with your consent): Delivers relevant promotional information, bonuses, and special offers.
• Service improvement: Analyses usage patterns to improve platform design, functionality, and performance.

4. Information Sharing

City66 does not sell your personal data to any party. However, we share necessary information with the following parties under limited circumstances:

• Payment providers: Transaction information required to process your deposits and withdrawals via FPX, online banking, and digital wallets.
• Identity verification providers: Data required to complete the KYC process in accordance with legal requirements.
• Technology service providers: Companies that assist us in operating the platform, servers, and security systems – all bound by strict confidentiality agreements.
• Legal authorities: When required by Malaysian law or a valid court order.

All third parties receiving your data from city66 are required to handle that information to security standards equal to or higher than our own.

5. Data Storage and Security

The security of your personal data is a top priority for city66. We implement comprehensive technical and organisational measures to protect your data from unauthorised access, loss, destruction, or accidental disclosure.

Technical Security Measures

• 256-bit SSL/TLS encryption for all data transmissions.
• Encryption of sensitive data stored in the database.
• Firewall and intrusion detection systems monitored 24/7.
• Continuous account activity monitoring to detect suspicious logins.
• Two-factor authentication (2FA) for additional account protection.
• Regular penetration testing conducted by independent third parties.

Data Retention Period

City66 retains your personal data for as long as necessary to fulfil the purpose of its collection, including legal, accounting, and reporting requirements. Generally, active account data is retained for the duration your account remains active, while closed account data is kept for the minimum period required by Malaysian law before being securely disposed of.

6. Cookies and Tracking Technologies

City66 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use

• Essential Cookies: Required for basic platform operations such as login sessions and security. Cannot be disabled.
• Functional Cookies: Saves your preferences such as language and display settings for your convenience.
• Analytics Cookies: Helps us understand how players use the platform for continuous improvement.
• Performance Cookies: Monitors platform speed and performance to ensure a seamless experience.

You can manage your cookie settings through your browser settings at any time. Please note that disabling essential cookies may affect platform functionality.

7. Your Rights Regarding Personal Data

As a city66 player, you have the following rights regarding your personal data under Malaysia's PDPA:

• Right of Access: You have the right to request a copy of the personal data we hold about you.
• Right of Rectification: You have the right to request that we correct any inaccurate or incomplete data.
• Right to Erasure: You may request deletion of your data under certain circumstances, subject to our legal obligations.
• Right to Withdraw Consent: You may withdraw consent to data processing at any time, particularly for marketing purposes.
• Right to Object: You have the right to object to the processing of your data for certain purposes.

To exercise any of the above rights, please contact the city66 support team. We will process your request within a reasonable timeframe, typically within 14 business days.

8. Children's Data

City66 is a platform exclusively for users aged 18 years and above. We do not intentionally collect or process personal data of individuals under the age of 18. If we discover that a child's data has been inadvertently collected, we will take immediate steps to delete that data and close the relevant account.

If you believe your child has registered on our platform, please contact city66 support immediately.

9. Links to Other Websites

The city66 platform may contain links to third-party websites for your reference. Please note that this Privacy Policy applies solely to the city66 platform. We are not responsible for the privacy practices of third-party websites and encourage you to read their privacy policies before interacting with them.

10. Changes to This Privacy Policy

City66 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. Any material changes will be communicated to you via your registered email or in-platform notification at least 7 days before taking effect.

The "Updated" date at the top of this document reflects the date of the latest revision. Your continued use of the city66 platform after changes are published constitutes your acceptance of the revised Privacy Policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or city66's handling of your personal data, please contact us through the following methods:

• Live Chat available 24/7 on the city66 platform.
• Support email: [email protected] (display text only – do not click).
• FAQ Section: Visit our FAQ page.

Our team is ready to assist you and will respond to every enquiry as promptly as possible.