City66 Terms and Conditions – Complete Platform Usage Guide

1. Acceptance of Terms and Conditions

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player" or "User") and city66 ("Platform", "We", "Company"). This document governs your access to and use of the website, services, and games provided through the city66 platform at city66.pro.

By accessing or using the City66 platform, you confirm that you have read, understood and agree to be bound by these Terms. If you do not agree with any part of these Terms, you are not permitted to use our platform.

These Terms should be read together with Privacy Policy and Responsible Gaming Policy City66, each of which forms part of the overall agreement between you and City66.

2. Player Eligibility

To register and use the city66 platform, you must meet the following eligibility requirements:

• Must be at least 18 years old at the date of registration.
• Have full legal capacity to enter into a binding agreement.
• Not a citizen or resident of a country that prohibits the use of online gambling platforms.
• Not currently on any self-exclusion list or gambling prohibition programme of any regulatory body.
• Register using your own true identity and not on behalf of another person.

3. Account Registration

Each player is only permitted to hold one (1) account only on the city66 platform. Multiple account registrations by the same individual — whether using different names, phone numbers, email addresses, or payment methods — are strictly prohibited.

Registration Details

When registering, you are required to provide accurate, complete, and up-to-date information, including:

• Full name as shown on your official identification document.
• Valid identification card or passport number.
• An active, reachable email address.
• Mobile phone number registered in your name.
• Exact date of birth.

City66 reserves the right to request additional documents at any time for identity verification (KYC) purposes. Failure to provide the required documents within the specified timeframe may result in your account being suspended or closed.

4. Deposits and Payments

All deposits into a city66 account must be made through valid payment methods registered in the player's name. city66 accepts a variety of local payment methods including FPX, online banking, and digital wallets listed in the platform's deposit section.

Deposit Limits and Conditions

• The minimum deposit amount is set according to the selected payment method.
• Deposited funds may only be used for gaming activities within the City66 platform.
• City66 does not accept third-party deposits. All funds must be from a legitimate source and belong to the player themselves.
• Successful deposits will be credited to your account within minutes. If there is a delay, please contact our customer support.

5. Withdrawal of Winnings

Players are entitled to withdraw their account balance subject to the following conditions:

• Account KYC verification has been fully completed.
• No suspicious activity or terms violation is currently under investigation.
• All applicable bonus wagering requirements have been met.
• Withdrawals must be made to a bank account or digital wallet registered in the same player's name.

Processing Time

City66 processes withdrawal requests within the specified timeframe depending on the selected method. Most withdrawals are completed within 15 minutes to a few hours for players who have completed KYC. City66 reserves the right to request additional verification for large withdrawal amounts for security purposes.

6. Bonuses and Promotions

City66 offers a variety of bonuses and promotions from time to time. All bonuses are subject to specific wagering requirements stated in the relevant promotion terms. The following general principles apply to all City66 bonuses:

• Wagering requirement must be met before winnings from a bonus can be withdrawn.
• Bonuses may only be claimed once per individual, household, IP address and device.
• City66 reserves the right to void bonuses claimed through dishonest or manipulative means.
• Bonuses are non-transferable to other players.
• City66 reserves the right to modify, suspend or terminate any promotion at any time without prior notice.

7. Game Rules

All games available on the city66 platform — including Live Casino, Slots, Sports Betting, and bingo — have their own rules that players must follow. Some general rules applicable to all games:

• Results generated by the RNG (Random Number Generator) system are final and non-disputable.
• Any technical issues during a gaming session must be reported to customer support immediately. Games interrupted due to connectivity problems on the player's end are the player's own responsibility.
• The use of automated software, bots, or any tool that provides an unfair advantage is strictly prohibited.
• Players are not permitted to play on behalf of or for the benefit of another person.
• Minimum and maximum betting limits are set for each game and must be observed.

8. Account Security

You are solely responsible for maintaining the confidentiality of your login credentials. City66 shall not be liable for any losses arising from unauthorised access to your account due to your own negligence.

Recommended steps to keep your account secure:

• Use a strong and unique password – a combination of uppercase letters, lowercase letters, numbers and symbols.
• Enable two-factor authentication (2FA) via your account settings.
• Never share your login credentials with anyone.
• Log out of your account after every session, especially on shared devices.
• Report immediately to city66 support if you suspect any unauthorized activity in your account.

9. Player Conduct

City66 players are required to conduct themselves courteously and ethically while using the platform, particularly in Live Casino games involving interaction with dealers and other players. The following behaviour is strictly prohibited:

• Use of offensive, abusive, or threatening language towards any party.
• Attempting to cheat, manipulate, or hack the platform's systems.
• Communicating in a manner that is sexually harassing or discriminatory.
• Spreading false or misleading information about city66.
• Engaging in any money laundering activity through the platform.

10. Account Closure and Restrictions

City66 reserves the right, at its sole discretion, to temporarily suspend or close a player's account if:

• A player is found to have violated any provision of these Terms.
• Suspected fraudulent activity or money laundering has been detected.
• A player is found to have provided false information during registration or the KYC process.
• Account has been inactive beyond the specified period.
• Upon request by law enforcement agencies or regulatory bodies.

In the event of account closure due to confirmed fraud, City66 reserves the right to forfeit all balances in that account. For closures due to other reasons, valid balances will be returned to the player once the investigation is complete.

11. Limitation of Liability

To the extent permitted by law, city66 shall not be liable for any indirect, consequential, or special losses arising from the use of this platform. city66 does not guarantee that the platform will always be available without interruption or free from technical errors.

Under no circumstances shall City66's maximum total liability to a player exceed the amount deposited by the player in the 30 days preceding the claim.

12. Amendment of Terms and Conditions

City66 reserves the right to amend, update or replace these Terms at any time. Amendments take effect immediately upon publication on the City66 website. It is your responsibility to review these Terms periodically to stay informed of the latest changes.

Continued use of the city66 platform after any amendments are published will be considered your acceptance of the revised Terms.

13. Applicable Law

These Terms and Conditions are governed and interpreted in accordance with applicable law. Any dispute arising from or related to these Terms shall first be resolved through good-faith negotiation. If negotiation fails, the dispute shall be referred to binding arbitration in accordance with the prescribed procedures.