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Responsible Gaming

City66 Responsible Gaming – Your Guide to Playing Safely

At city66, player safety and well-being are our top priority. We believe online gaming should be an enjoyable form of entertainment — not a source of stress or financial hardship.

24/7 Player Support
18+ Minimum Age Requirement
100% Self-Control Available
0 Pressure to Keep Playing

City66's Commitment to Responsible Gaming

Personal Limit Tools

Set daily, weekly, or monthly deposit limits directly from your account. Limits take effect immediately and help you stay in control of your finances at all times.

Game Break (Cool-Off)

Need a short break? Use city66's game break feature to temporarily suspend your account – from 24 hours up to 6 weeks, based on your needs.

Self-Exclusion

If you feel you need to stop completely for a longer period, you can apply for self-exclusion for 6 months, 1 year, or permanently.

Game Time Tracker

City66 automatically displays time notifications to remind you of how long you have been playing. This helps you stay aware and make decisions based on clear information.

Activity History Review

Access a full record of your gaming activity, deposits, and withdrawals at any time. This transparency allows you to make accurate assessments of your gaming habits.

Dedicated 24/7 Support

The city66 support team is trained to assist players who need guidance on responsible gaming. Contact us at any time — no question is too small.

Why Does Responsible Gaming Matter?

Online gaming — including Live Casino, slots, and sports betting — is a legitimate and enjoyable form of entertainment when done responsibly. However, like any other form of entertainment, it needs to be managed wisely so it does not affect your daily life, personal relationships, or finances.

City66 understands that every player has a different background and circumstances. That is why we provide a range of tools and resources to help you play comfortably and in control. Our goal is not simply to provide a gaming platform — we want to ensure your experience with city66 remains positive in the long run.

Responsible gaming starts with self-awareness. Before you play, ask yourself: Am I playing for fun, or am I playing to escape a problem? Am I playing with money I can afford to lose? The answers to these questions can help you make better decisions every time you open the city66 platform.

Core principles of responsible gaming: Only use money you can afford to lose entirely. Think of it as the cost of entertainment, not an investment or a way to earn income.

Self-Control Tools Provided by city66

City66 provides a comprehensive set of self-control tools that are easily accessible directly from your account panel. All tools are designed to give you full control over your gaming experience.

1
Deposit Limit

Set the maximum deposit amount you allow yourself to make within 24 hours, 7 days, or 30 days. Once the limit is set, the city66 system will automatically block any deposit that exceeds that amount.

2
Loss Limit

In addition to deposit limits, you can also set a maximum loss limit for a given period. Once this limit is reached, the system will prevent you from continuing to play until the limit period resets.

3
Session Time Limit

Set a maximum duration for each gaming session. Once the set time is up, city66 will display a reminder and give you the option to stop or continue with a conscious decision.

4
Reality Check Mode

A unique city66 feature that displays a periodic summary of your gaming performance — including total time played, net deposits, and overall results — so you always have a clear picture of your activity.

5
Game Break

Need a break without closing your account? Use the game break option to suspend access for 24 hours, 48 hours, one week or longer – you decide the duration.

6
Full Self-Exclusion

The most decisive option — block your account entirely for a set period. During the exclusion period, you will not receive any promotions or marketing communications from city66.

Warning Signs You Should Know

Recognising the early signs of a gambling problem is the most important first step. Here are some indicators that your gaming habits may require serious attention:

  • You are playing with money that should be used for daily essentials such as rent, bills, or food.
  • You try to recover losses by continuing to bet more ("chasing losses").
  • You feel anxious, irritable, or restless when unable to play.
  • You hide your gaming activity from family, a partner, or friends.
  • You borrow money or sell possessions to fund your gaming.
  • Online gaming is starting to interfere with your work, studies, or personal relationships.
  • You need increasingly larger bets to feel the same level of excitement as before.
  • You have tried to stop or cut back on gaming but have been unable to do so.
If you recognise two or more of the warning signs above in yourself, we encourage you to contact city66 support immediately or use the self-exclusion feature. Seeking early help is a sign of strength, not weakness.

Check Yourself – Quick Self-Assessment

Answer the questions below honestly. If you answer "Yes" to three or more questions, consider seeking support.

1Have you ever spent more money on gaming than you originally planned?
2Have you ever played to escape stress, boredom, or personal problems?
3Have you ever lied to loved ones about how much time or money you spend on gaming?
4Have you ever felt the urge to win back money you had lost by continuing to play?
5Has your gaming activity ever caused problems at work, in your studies, or in your relationships?
6Have you ever borrowed money or sold something to fund your gaming?
7Do you find it difficult to stop playing even when you want to?
This test is an initial guide only and is not a medical diagnosis. For a more detailed assessment, please contact the city66 support team or a health professional.

Practical Tips for Playing More Responsibly

Here are some good practices you can apply every time you play on city66 to keep your gaming experience enjoyable and in control:

Set a Budget Before You Play

Before opening any game, decide upfront how much money you are comfortable spending on entertainment for the day. Treat it like a budget for a movie or a dinner out — once the budget is spent, the entertainment stops for the day.

Do Not Play When Stressed or Unwell

Emotional instability can affect your decisions while playing. If you are feeling extremely stressed, sad, angry, or exhausted, it is the worst time to open a gaming platform. Give yourself time to recover first.

Take Regular Breaks

Do not sit and play for hours without stopping. Get up, stretch, drink some water, and give your mind a 15–20 minute break every hour. Regular breaks help you make more rational decisions and avoid decision fatigue.

Treat Gaming as Entertainment, Not a Source of Income

This is the most important principle. Wins in gaming are a bonus, not a guarantee. If you are playing with the hope of paying bills or settling debts through winnings, it is time to reassess your relationship with online gaming.

Do Not Play Under the Influence of Alcohol

Alcohol and certain substances can impair your judgement. Decisions made when not clear-headed often lead to regret. Always ensure you are in a sober and alert state when playing.

Child and Youth Protection

City66 takes child protection issues very seriously. Our platform is for users aged 18 and above only exclusively. We implement multiple layers of protection to ensure children and teenagers cannot access our platform:

  • Age verification is mandatory during registration through KYC checks.
  • Continuous monitoring to detect any suspicious accounts.
  • Identity document verification is required before any withdrawal is processed.

If you share a device with children or teenagers at home, we recommend setting a strong password on your city66 account and always logging out after playing. You can also enable parental control software on devices used by children.

Warning: If you suspect that someone under the age of 18 has registered or is using an account on city66, please contact our support team immediately. We will take prompt action to investigate and close the account.

Where You Can Get Further Help

If you or someone you care about is struggling with gambling-related issues, city66 encourages you to seek professional support. Reach out to the city66 live chat support team, available 24 hours a day, 7 days a week — they are trained to listen and help you use the right self-control tools.

Remember — seeking help is a brave and wise step. You do not have to go through it alone, and city66 is always by your side to support your journey towards healthier, more responsible gaming.

FAQ – Responsible Gaming

Log in to your city66 account and go to the account settings section. Under the "Responsible Gaming" or "Account Limits" menu, you will find options to set daily, weekly, and monthly deposit limits. The limits you set take effect immediately and can be lowered at any time. To increase a limit, a 7-day waiting period applies as an additional safeguard.

A game break (cool-off) is a temporary suspension lasting from 24 hours to a few weeks. Once the period ends, your account is automatically reactivated. Self-exclusion is a stricter measure — your account is fully blocked for a minimum of 6 months and you will not receive any marketing communications. During the self-exclusion period, the account cannot be reactivated even upon request.

No. This is an intentional protection feature. When you choose self-exclusion, the period you set is final and cannot be shortened. This is designed to ensure you get a genuinely adequate break. Once the period ends, you will need to actively contact city66 support to reactivate your account — it does not happen automatically.

Yes. All funds in your city66 account belong to you entirely and remain safe during any suspension or self-exclusion period. You can contact city66 support to manage the withdrawal of your account balance even while an exclusion period is active.

city66 uses an internal monitoring system that continuously analyses gaming activity patterns. If the system detects concerning behaviour — such as a sudden increase in deposits, excessively long gaming sessions, or repeated attempts to override limits — our team will proactively reach out to the player concerned to offer support and responsible gaming information.

Play Smart, Win Happy

Join city66 today and enjoy a premium gaming experience that is safe, fair, and responsible. Register now and access all our self-control tools at no cost.

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